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The brick canada Complaint - Warranty Repair
The brick canada Complaint

The brick canada Complaint

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Warranty Repair


Leather Sofa $ Loveseat needed to be repaired under the Warranty I purchased. After 3 wks of dealing with different people in the organization, the Leather Sofa & Loveseat were accepted to be repaired.
The Sofa was sent in for repairs, & came back to me Damaged. After finally finding someone who would acknowledge that the Sofa was not repairable, sent me a new Sofa. Unfortunately the Sofa I received is not the same color as my Loveseat.

The Operation Manager admits that the Sofa is darker then my Loveseat. She is not saying that my Loveseat has faded, and that my Warranty is expended.
I have e-mailed the Operation Manager & enclosed pictures of the Loveseat stating that the Loveseat has not faded in color. The front, back & under the cushions edges are all the same color. You can see the discrepency in the color of my replacement Sofa & the not repair Loveseat. I purchased the 100% leather Sofa & Loveseat as a set. Why are they not replacing my Loveseat? Is it my fault that" The Brick Damaged " my Sofa, and now I do not have a set.
This has been going on since 17th April 2014.


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